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Shipping & Refund

Refund Policy

Refund are allowed for damage item only. Please report and ship back damaged item to us in 2 weeks after you received.  We will refund in full amount once we received the damaged item.

 

Shipping Policy

We do not accept orders:

  • With P.O. Box addresses;
  • Which may be considered as wholesale (please contact us at 0184005955 for wholesale purchases);
  • That are suspected to be fraudulent; 

 International Shipping

  • Customers are to take note of custom charges, import duties, rates and tariffs (if any). You may incur and have to bear all the above fees if they are imposed in your country.
  • We have no control over the abovementioned fees as custom policies vary from country to country. You should consult your country's authority or custom office for further information.
  • If you are a foreign purchaser, you are considered an importer and should be aware and abide by all the laws and regulation of your country. We will list all contents as required by international shipping requirements.
  • We may not be able to fulfill orders from certain countries or regions due to restrictions and distribution agreements. If your order is not accepted for any reason, we will refund or reverse the charges to your credit card.
  • Please allow 6 to 8 weeks for international delivery.
  • We are using global mail or Pos Malaysia for international shipping

 Local Orders or Deliveries

  • All local orders within Malaysia should be shipped out within 1-2 working days after the acceptance of your order (subject to stock availability).
  • Please check and ensure contents and packaging are in good order before signing and accepting the delivery. Signature is required as proof of acceptance.
  • If there is no one present to accept the delivery, you may be required to pick up the parcel from your designated post office.
  • If the delivery was made by us and no one was present to accept the delivery at the appointed time, we can arrange for a second delivery.
  • We are using Pos laju or Pos Malaysia for local deliveries. The shipping charges are based on weight and will be calculated and shown upon checkout.
  • Pos Laju will be delivered in 1-2 days for West Malaysia and 3-4 days for East Malaysia. Whereas Pos Malaysia will take 1 weeks to deliver to West Malaysia and 2 weeks for East Malaysia
  • Total turn around time for west malaysia is 2-5 working days and for east malaysia is 4-7 working days.
  • We offer free shipping on order of RM150 and more in West Malaysia
  • For free shipping, pos laju will be used for order less than 500g and pos malaysia will be used for order more than 500g